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It has been so hot these last couple of days. If I do not have working air in the next 3/4 days I will be calling HMS to speak to a supervisor/ manager. The company that was sent to me had horrible reviews as well, which I’m not happy about at all. I have been paying HMS since November 2013 when I purchased my home. I have used their services, on a few occassions. In January 2021, when I called to start a claim on my washer machine, I was told at that time my membership was cancelled as of November 2020 and I could NOT restart my membership.
I had a hot water heater break on a Saturday in January. Called HMS and they couldn't get anyone out until Tuesday! Plumber comes out and is completely clueless as to what the issue is. The water heater uses a wall vent with an exhaust fan and he keeps claiming the issue is with the vent, not the 26 year old water heater. He was on the phone with HMS Authorization department for an hour trying different things. Finally, they want me to call my gas company to come test the fan before determining the water heater needs to be replaced.
Cost Breakdowns for HMS Home Warranty
The company is a member of the National Home Service Contract Association. See HMS home warranty reviews below to see what real consumers have to say about the home warranty company. My HVAC claim was initiated in May and is still not resolved.
We offer affordable home protection plans with award-winning service that help control the costs of appliance and system breakdowns. All with extras you won't find anywhere else and backed by our 180-day workmanship guarantee. Safety service is one of the most important functions of your insurance program. At HMS we value claims service so highly that we have a department staffed by six claims professionals.
We're more than a home warranty company.
After around one month, still no people to fix problem. We called service guy again, then they said it's not cover by insurance, they can't fix it. They just push balls back and forth, and waste my time and effort. If they did cover this, why they can't tell us in first place, and keep fooling me around to ask me to do this and that. There will be no business with this company, and I need to claim my deductible back and ask for the cost to ask help to flip the bath on the side. If I could give a negative star rating I would.
First is plumbing related which is still unresolved, they send some incompetent plumber from 45 miles away. Local plumbers I know will not work with HMS warranty. 2nd claim they made me find a service provider then denied the claim. Garage door opener which was unrepairable so one door guy is calling in diagnosis and for approval while 2nd guy is assembling and has new one ready to install upon approval. After a very lengthy wait at $100 per hour they deny. We lost water pressure to our house, which then became no water later int he day and we called HMS thinking we had a plumbing problem.
What Do Cinch Warranty Plans Cover?
We lost our deductible and cost of dishwasher And mostly they didn’t care about how this company they forced us to use was representing them so poorly. I’m going to file as many complaints and poor reviews as I can to hopeful keep anyone else from going through this. I can state without any hesitation at all that HMS is the worst company I have ever dealt with in my life. If I could rate this company no stars, I would. It took me 14 months to get my broken dishwasher replaced. I could keep going with more details, but in summary, working with this company was an awful experience that no one should have to experience.
To explore home warranty options, the reviews team has created an in-depth HMS Home Warranty review, including a detailed look at the company and the ultimate recommendation, American Home Shield. It is currently May 4th and it still has not been fixed. It took 1 week and 3 HVAC companies to finally get someone out to my home to diagnose the issue. After that, no one placed the order for the part that needed replacing for 2 weeks. Then when they went to place the order for the part, it was back ordered. Now they have to have their "research team" find the part.
458 people came to the conclusion that HMS only deserved one star. We had a problem with our refrigerator and waited all day for a repairman to not show up or even bother to call. Each time we tried to communicate with the repairman he seemed to be dismissive of us. In the meantime, we will try to get by with the issues we encounter while making every effort to warn everyone we know and or meet to avoid HMS because like a good vacuum because they suck. The companies that they work with are scam artist and issues are never resolved. I have had better luck contacting companies on my own to resolve problems I've had with my home.
My wife and I have a HMS warranty on our house. Bathtubs with jets are covered under our policy. When a guest turned on the jets the tub leaked. We contacted HMS to get someone to work on the tub. They assigned a plumber to work on it and when we contacted the plumber they said they don't work on jetted bathtubs. We have had 5 other plumbers assigned to us by HMS since then and when we call them to schedule the work they all say the same thing.
If you actually use the insurance you have paid for, they will and can decide to drop you. I will say I have never had a problem with claiming my products, setting up appointments and the repairs were legit. But its stressful to know you are dropped without warning. If you’re wondering whether a home warranty is worth it, remember that unlike homeowners insurance, a home warranty plan covers the cost of repairing or replacing major appliances or systems in your home. The A & W Heating and Cooling guy they sent out came in a rusted out van with no decals on it; it was very unprofessional. He told me that I had and air flow issue, maybe my ducts collapsed .
The company they hired to do the work will no longer answer my calls. When I call the HMS people, they offer no other solutions other than just wait. So here I am, going on 4 weeks later, with it being almost 90 degrees outside with no air conditioning. I WILL NOT be renewing my home warranty, and I can't wait to cancel the current one I have with them.
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